TERMS & CONDITIONS

Last updated: 25 September 2026

Welcome to Oxyfit Impulse.

These Terms & Conditions apply to purchases made through the Oxyfit Impulse website. By placing an order with us, you agree to these Terms & Conditions.

1. ABOUT US

Oxyfit Impulse Ltd is a UK-based retailer specialising in women’s activewear.

Business Name:
Oxyfit Impulse Ltd

For customer service, order enquiries, returns or complaints, please contact us using the contact details provided on our website.

2. PRODUCTS

We aim to provide accurate descriptions, photographs, colours, sizes, materials and other product information.

Please note that colours may appear slightly different depending on your device, screen settings and lighting.

Sizing may vary between different styles and fabrics. Customers are encouraged to check the product description and available size information before placing an order.

Where fabric composition or technical characteristics are stated, these relate to the information available for that particular product.

3. PRICES

All prices displayed on our website are in Pounds Sterling (GBP), unless otherwise stated.

The price applicable to an order is the price displayed at the time the order is placed.

Delivery charges are calculated separately where applicable and will be displayed during checkout before payment is completed.

We reserve the right to change our prices at any time. Any price change will not affect an order that has already been accepted by us.

4. PAYMENT

Payment must be made using one of the payment methods available at checkout.

Depending on availability, payment options may include debit or credit card and third-party payment providers such as Clearpay, Klarna or other payment services displayed at checkout.

Where a customer chooses a third-party payment provider, their use of that service may also be subject to the provider’s own terms and eligibility requirements.

An order is not considered confirmed until payment has been successfully authorised and the order has been accepted.

5. ORDER CONFIRMATION

After an order is successfully placed, the customer will receive an order confirmation electronically.

Please check all order details carefully, including products, sizes, quantities and delivery address.

If you notice an error, please contact us as soon as possible.

We cannot guarantee that an order can be changed or cancelled once it has been prepared or dispatched.

6. AVAILABILITY

All products are subject to availability.

Although we make every effort to keep stock information accurate, occasionally an item may become unavailable after an order has been placed.

If this happens, we will contact the customer and issue a refund for the unavailable item where appropriate.

7. UK DELIVERY

UK orders are normally sent using Royal Mail or another delivery service displayed at checkout.

Available delivery services, estimated delivery times and delivery charges are shown during checkout.

Where Royal Mail Tracked 24 is selected, the service has a next-working-day delivery aim after dispatch. This is a delivery aim and is not a guaranteed next-day delivery service.

Delivery times may be affected by circumstances outside our reasonable control, including postal delays, adverse weather, strikes or other carrier disruptions.

8. INTERNATIONAL DELIVERY

We may offer delivery to selected countries outside the United Kingdom, including Portugal.

Available destinations and delivery charges will be displayed at checkout.

International delivery times are estimates and may vary depending on destination, customs processing and the local postal or courier service.

Customers are responsible for providing complete and accurate delivery information.

For international orders, the customer may be responsible for import duties, taxes, customs charges or other fees imposed by the destination country where applicable.

Oxyfit Impulse does not control charges imposed by overseas customs authorities.

9. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please contact us immediately if you notice an error.

If an order has already been dispatched, we may not be able to change the delivery address.

Additional postage costs may apply if a parcel is returned to us because an incorrect or incomplete address was provided by the customer or because delivery could not be completed for reasons outside our control.

Nothing in this section affects the customer's statutory rights where Oxyfit Impulse or its delivery provider is responsible for a delivery problem.

10. RIGHT TO CANCEL ONLINE ORDERS

For eligible online purchases, UK consumers generally have the right to cancel their order within 14 days of receiving the goods without giving a reason.

To exercise this right, the customer must clearly inform Oxyfit Impulse of the decision to cancel within the applicable cancellation period.

After notifying us of the cancellation, the customer must return the goods within 14 days.

This cancellation right is subject to any exceptions permitted by applicable consumer law.

11. RETURNS

Returned products should be:

• Unworn, other than reasonable handling or trying on;
• Unwashed;
• Free from marks, stains, make-up, deodorant, perfume, pet hair or other signs of use;
• Returned with original tags attached where reasonably possible; and
• Returned with any original packaging supplied with the product where reasonably possible.

Customers may inspect and try on clothing in the same way that they reasonably would in a physical shop.

We may make a deduction from a refund where permitted by law if the value of the goods has been reduced as a result of handling beyond what is necessary to establish their nature, characteristics and functioning.

12. HYGIENE-SENSITIVE PRODUCTS

For products supplied sealed for health protection or hygiene reasons, the right to cancel may not apply if the seal is broken after delivery, where permitted by law.

This does not affect a customer's statutory rights if an item is faulty, damaged or not as described.

13. RETURN POSTAGE

Unless the product is faulty, damaged, incorrect or otherwise covered by the customer's statutory rights, the customer is responsible for the direct cost of returning an unwanted item.

We strongly recommend using a tracked postal service and keeping proof of postage until the return has been completed.

If an item is faulty, damaged, incorrect or not as described, please contact us before returning it so that we can provide appropriate instructions.

14. REFUNDS

Once an eligible return has been received, refunds will be processed in accordance with applicable UK consumer law.

Where an entire eligible online order is cancelled under the statutory cancellation right, any applicable standard outbound delivery charge will also be refunded as required by law.

If the customer selected a more expensive delivery service than our standard delivery option, we are not required to refund the additional cost above the standard delivery charge.

Refunds will normally be made using the original payment method unless otherwise agreed.

Processing times after a refund is issued may vary depending on the customer's bank or payment provider.

15. FAULTY, DAMAGED OR INCORRECT ITEMS

We take care when checking and preparing orders.

If you receive an item that is faulty, damaged, incorrect or not as described, please contact us as soon as possible and provide your order details and information about the problem.

Where appropriate, we may request photographs to help us understand and resolve the issue.

Products sold by Oxyfit Impulse must meet the requirements of applicable UK consumer law, including being of satisfactory quality, fit for purpose and as described.

Nothing in these Terms & Conditions limits or excludes your statutory consumer rights.

16. EXCHANGES

Where available, exchanges are subject to stock availability.

If the requested replacement size or product is unavailable, a refund may be offered where appropriate.

Customers should contact us before sending an item for exchange.

17. SALE AND PROMOTIONAL ITEMS

Unless otherwise stated and subject to applicable consumer law, the same statutory consumer rights apply to sale and promotional items as to full-price items.

Promotional codes cannot normally be applied retrospectively to an order that has already been placed.

Only one promotional code may be used per order unless otherwise stated.

18. GIFT CARDS AND DISCOUNT CODES

Where gift cards or promotional codes are offered, additional conditions may apply and will be communicated with the relevant promotion or gift card.

Discount codes may have an expiry date and may be limited to selected products, collections or customers.

19. PRODUCT CARE

Customers should follow the washing and care instructions supplied with the product.

Damage caused by misuse, incorrect washing, failure to follow care instructions, accidental damage or normal wear and tear is not considered a manufacturing fault.

This does not affect statutory rights in relation to products that were faulty when supplied.

20. WEBSITE INFORMATION

We make reasonable efforts to ensure that information displayed on our website is accurate and up to date.

Occasionally, errors may occur in product descriptions, pricing, availability or other information.

If an obvious error affects an order, we will contact the customer as soon as reasonably possible to explain the situation and provide appropriate options.

21. INTELLECTUAL PROPERTY

The content of the Oxyfit Impulse website, including our own text, graphics, branding, website layout and original content, may not be copied, reproduced or commercially used without permission, except where permitted by law.

Third-party trademarks, product names, photographs and other intellectual property remain the property of their respective owners.

22. LIABILITY

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

We are not responsible for losses caused by circumstances outside our reasonable control, subject always to the customer's statutory rights.

Nothing in these Terms & Conditions excludes liability for faulty goods, goods that are not as described, personal injury or any other liability that cannot legally be excluded.

23. PRIVACY

Personal information provided when using our website or placing an order will be handled in accordance with our Privacy Policy and applicable data protection law.

Customer information will only be used and shared as necessary to operate our business, process payments, fulfil orders, provide customer service and meet legal obligations, as further explained in our Privacy Policy.

24. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time to reflect changes to our services, business practices or applicable law.

The Terms & Conditions applicable to an order are those in effect when the order is placed.

25. GOVERNING LAW

These Terms & Conditions are governed by the applicable laws of the United Kingdom.

Nothing in these Terms & Conditions deprives a consumer of any mandatory rights or protections available to them under applicable law.

26. CONTACT US

If you have any questions about an order, delivery, return, refund or these Terms & Conditions, please contact:

Oxyfit Impulse Ltd

Email:  Info@oxyfitimpulse.couk

Website: https://oxyfitimpulse.co.uk

Business/Contact Address:
Flat 2, 33A Imperial Drive, Harrow, England HA2 7DT

Thank you for shopping with Oxyfit Impulse.